Background

We appreciate the importance of protecting your personal information and recognise the trust placed in us when you supply your personal information to us. We are bound by the National Privacy Principles ('the NPPs') under the Privacy Act 1988 (Cth) ('Privacy Act') in the way we handle personal information. To comply with the NPPs and in recognition of your trust in us, we have implemented a Privacy Policy. This policy explains how we handle personal information relating to individuals. Nothing in this policy limits any of our other obligations at law.

Scope

Accountancy Insurance Brokers, is committed to protecting the privacy and security of personal information obtained from individuals. This deals with the collection, use and disclosure of personal information as well as access to personal information and security issues.

Definitions

The expression 'personal information' is used in this policy to refer to information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Collection of personal information

The type of personal information that Accountancy Insurance Brokers collects about you depends on the transactions you undertake with the organisation. If you choose not to provide the personal information requested, Accountancy Insurance Brokers may not be able to provide you with the products/services you require.

Use and disclosure of personal information

Your personal information may be used in order to:

• Provide the products and services you have requested
• Administer and manage service offerings, including charging, billing and collecting debts
• Research and develop Accountancy Insurance Brokers's service offerings
• Gain an understanding of your information and communication needs in order for Accountancy Insurance Brokers to provide you with a better service
• Provide information to ensure compliance with Accountancy Insurance Brokers's Constitution and by-laws
• Provide you with access to and information about a range of current and future service offerings

Data security

Accountancy Insurance Brokers will take reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure. Accountancy Insurance Brokers's personnel are trained to treat member and other customer information with the utmost confidentiality.

Client Complaint or Breach Form

 In the event that you wish to lodge a complaint or breach of the General Insurance Brokers Code of Practice against Accountancy Insurance Brokers, please contact

Complaints Manager - Accountancy Insurance Brokers
P.O. Box 6714
St Kilda Road Central Victoria 8008
Facsimile: 03 9682 0277

If your complaint is not resolved within 20 days we will provide you with a form to forward to:

Insurance Brokers Disputes Limited
Level 5, 31 Queen Street, Melbourne, Victoria, 3000

Telephone: 1300 780 808
Facsimile: 03 9620 0166
Email: info@ibdltd.com.au